Our Internal Customers

By February 28, 2018Blog

The sales cycle is fairly basic. A customer comes into town and is not familiar with the current suppliers. They talk to local contractors and get a couple of names and make some calls. Depending on their needs, a salesperson may come out to talk to them. Quotations are done and the customer makes a decision to do business with the company that they feel the most comfortable with.

Behind the scenes there is a tremendous amount of activity. Our purchasing team is constantly monitoring the market to make sure that we are buying the correct quantity at the right time. We use nationwide buying power to assure our clients get the best pricing and value.

Our accounts receivable department is checking pricing on orders to make sure that it matches quotes within our system. They are monitoring credit limits and adjusting them to meet job requirements.

Our accounts payable team is taking advantage of quick pay terms to guarantee lower transactional costs. It is extremely important to Gator Gypsum that our vendors see us as a financial partner and that our bills are paid in such a way to keep this relationship intact.

Our warehouse staff keep our products organized in a way that gets our customers in and out of the yard quickly. We understand that often we are the first and last stop on the way to a job. Our warehouse is laid out in a way that keeps traffic flowing and allows for optimal time savings.

Our delivery teams drive the newest and most efficient trucks with the latest GPS technology. If there is a traffic issue on the way to a job we can easily reroute and let the customer know of any changes in the ETA. Our local branch and safety managers check any site that could present delivery challenges (power lines, trees, etc.) and communicate these issues to the customers in order to prevent delivery delays.

Anyone who answers the phone at our yard should either be able to answer any question that you have or find the correct person to answer the question. We have an extensive amount of experience at all seven Gator Gypsum yards and we pride ourselves on quick and correct responses.

Our counter personnel serve as a resource to our entire customer base. No amount of classroom training could ever replicate customer contact and that is the knowledge base that our counter sales has. There are probably not very many questions that they have not been asked.

While the sales process is straightforward, there is critical infrastructure in place that makes the process flow seamlessly. All support personnel are the fuel that makes Gator Gypsum run. We appreciate your business and do all that we can to assure that every contact with our company is professional and beneficial.