Our Internal Customers
February 28, 2018
In the midst of casual conversation at a recent business mixer, I was asked what I do. After my explanation, a remark was made that I was lucky that I didn’t have to deal with the public. I didn’t understand. It turned out that my questioner incorrectly assumed that Gator Gypsum is a wholesale-only company with a large minimum order.
It is true, we do have a minimum order. All transactions have to be at least a penny. Aside from that, our business is for whomever needs our service.
I heard a story one time about a local nut and bolt house that had a $500 minimum. A customer came in and bought some large bolts and washers and the total was over $3000. Once he got back to his shop, he discovered that he had forgotten the nuts and headed back. The nuts needed for the job were just a little over $200 and the company would not budge on the minimum, despite the fact that the customer had spent six times that amount a couple of hours earlier. Needless to say, I gained a great customer that day.
For all of you who don’t know, we are open to the public and glad to help in any way that we can. Our product offering is broad, including but not limited to: drywall, joint compound, hand tools, power tools, safety equipment, fire stop and acoustical ceilings. This company was born in Tampa and exists only thanks to the loyalty of the small businessman, who many companies create rules to avoid. We treat every customer with respect, because regardless of the amount of money they spend, they are trusting us with a critical part of their project.
Gator Gypsum welcomes do-it-yourselfers and weekend warriors searching for tools and building supplies in Tampa, Ocala, Orlando, Gainesville, Clearwater, Lakeland and Sarasota. At all of our Central Florida yards, you’ll find building materials, supplies and tools priced competitively with “big box” stores, along with some things that you don’t typically find at those places: true customer service and expert advice on products and installation. If you’ve never visited one of our yards, we invite you to stop by soon. We’d love to meet you and show you what real service looks like!